Zing's code of conduct:
As a guest, you agree that you are legally bound to comply with this code of conduct as part of your participation with Zing. Thank you for being part of our community.
The Zing adventure is only possible when hosts and guests trust this community and feel safe. As a result, we require that anyone refrains from endangering or threatening anyone, guests, or other hosts.
Neither hosts nor guests must commit verbal, physical, or sexual assault, sexual abuse, sexual harassment, domestic violence, robbery, human trafficking, other acts of violence or hold anyone against their will.
Members of dangerous organisations, including terrorist, organised criminal, and violent racist groups, are not welcome in this community.
Zing is committed to working with law enforcement as appropriate and responding to valid law enforcement requests.
We also take threats of self-harm as seriously as we do actions and may intervene at our sole discretion if we become aware of a threat.
Discriminatory behaviour or hate speech: Hosts and guests must treat everyone with respect in every interaction. So, hosts and guests must follow all applicable laws and not treat others differently because of their race, ethnicity, national origin, religious affiliation, sexual orientation, sex, gender, gender identity, disability, or serious diseases. Similarly, insulting others on these bases is not allowed.
Bullying or harassing others: Hosts and guests must not share personal information to shame or blackmail others, target others with unwanted behaviour, defame others, or violate our review and content standards.
The Zing community is as diverse, unique and vibrant as the world around us. Fairness is what holds us together, what makes it possible for us to trust one another, integrate seamlessly within communities and feel as if we can truly belong.
2. Cancellation and suspension of account
- (a) suspend your account;
- (b) cancel your account; and/or
- (c) edit your account details,
at any time in our sole discretion with or without notice to you. In certain circumstances we may provide reasons for this, but we are not obliged to do so.
3. Cancellation policy:
All bookings can be cancelled up to 72 hours prior to the experience starting time.
Rescheduling is subject to the guest(s) and host(s) agreeing upon an alternative booking date, subject to availability and in coordination with the Zing team (contact: [email protected])
If guests request to reschedule a booking within 72h of the booking date, then such request to reschedule will be treated as a lost credit.
Guests can add/remove participants once, in line with the availability of the activity booked, up to 72h before the booking date.
We reserve the right to reschedule a scheduled Booking up to 72h before the booking date.
Hosts and/ or Zing have the right to remove or eject any person breaching the terms above from an online experience, and at their discretion, to cancel an event with no refunds if the code of conduct is being breached during an Experience.
4. Host substitution:
For each Experience, Zing reserves the right / is entitled to substitute Hosts at its discretion.